Services Customized to Your Needs
Let's talk about how our IT Support and Consulting Services can help bring stability and growth to your business or practice.
IT Support and Management
Get day-to-day help!
As your virtual help desk, we are there for you when you need us. When you find yourself struggling and fighting your technology, let us take over and get things quickly resolved.
We'll even initiate the dreaded phone calls to work with your software and hardware vendors or Internet providers so you can focus on your business and serving customers!
Some of the things we can help with:
- Server support, setup & management
- Computer repairs and Upgrades
- Network and wireless (Wi-Fi) issues
- Peripherals that won't work or operate
- Software malfunctions, upgrades and installation
- Setting up new computers
- Equipment lifecycle management
Technology Consulting
Proactive management and planning
In a consulting capacity, Big Fire Tech Services can help you evaluate your current technology, needs, and issues to help you put together a roadmap and plan to get your business where it needs to be.
New Business / Location Build-Out
If you're just starting out, or perhaps building out a new location, thoughtful planning up front can save you a lot of money and headaches in the long run. We can help you evaluate your needs, make recommendations, and handle the technology aspects of the build-out.
New Capabilities
Business growth often dictates or demands upgraded and new capabilities to accommodate a new product or service line. It's also true that budget or volume calls for an iterative approach to a more long-term vision. We'd love to partner with you and help you get to that next level with a roadmap and approach that make sense, making the most of your capital investment.
How does it work? It starts with a relationship!
As a small local business ourselves, we understand that budgets are not unlimited and how important it is to wisely spend each dollar in a way that creates value. To provide you with the most value and ensure you are on the best path to success, we prefer to meet in person for a free consultation with potential partners. Our desire is to establish a relationship and partnership with you, as well as start the process of earning your trust. We listen to you and identify your pain points, goals, and needs - as well as those of your customers.
On-Demand
Our "pay-as-you-need-us" model.
- Best for infrequent support needs
- Best for emergency support needs
- Billed by the hour
- Tier 2 Priority
- Same-Day Response
Monthly Blocks
Buy blocks of support hours month-to-month.
- Best for support during seasonal spikes
- Reduced hourly rate
- Purchase in 4 hour blocks
- Tier 1 Priority
- 2 hour response
12 Month Agreement
Complete support and management.
- Best for proactive management
- Lowest overall cost per hour
- Custom-tailored time blocks
- Tier 1 Priority
- Immediate response